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Shipping

When will I receive my delivery?
  • You will receive a confirmation of your order and when it has been shipped.
  • Orders can be place on Sunday however will not be dispatched until Monday as Royal Mail do not operate on Sundays
  • Once we have shipped your order to Royal Mail they are then liable for delivery of your order. This will vary depending on 1st and 2nd class delivery options.
  • 1st class shipping is within 1-2 working days
  • 2nd class shipping is within 3-5 working days
What shipping options can I choose from?
  • Currently we have a 3-5 days shipping method, as all bags are made fresh. Delivered by Royal Mail which starts from £2.99
  • We now offer a 1st class delivery option which starts from £3.99. 
What if I enter the wrong shipping address?
  • Please ensure shipping details are correct at the time of ordering, this cannot be changed once your order has been dispatched. Any orders not received due to incorrect delivery addresses entered by the customer will not be replaced by Pet Mixes.
  • If an incorrect address has been entered, you should contact us within 1 hour from placing your order.
  • Refunds will not be issued for any undelivered orders due to an incorrect address entered by the customer.
  • If Pet Mixes receive an order back due to an incomplete delivery address, this will not be re-delivered by Pet Mixes. A re-delivery charge would need to be paid before this will be sent out. This would be at the same price of what your original delivery was on your original order.

Returns

What is my returns policy?
  • Due to the nature of these products, no returns or refunds can be issued.
  • Products will only be refunded or exchanged if the bag has been unopened and still in its original packaging.
  • Return postage will need to be covered by the customer, Pet Mixes will not be liable for any return or re-delivery postage costs.

Payments

What are the payment methods?

• We currently accept all major credit and debit cards as well as Paypal payments.

Allergies

Important information
  • Full contents of all ingredients can be listed upon request. If your beloved pet has any allergies or specific dietary requirements that you wish to avoid, please get in touch with us before ordering.